Your Account
Delete your account
You can ask us to close your PalmYield account and delete your personal data at any time — from inside the mobile app, or by emailing our support team. This page explains exactly what happens when you do.
Deleting your account is permanent
Once your account is closed it cannot be restored, and you will lose access to your investment history, reserve statements, and affiliate earnings. If you only want to stop receiving marketing messages, you can turn those off in your notification settings instead.
Step zero
Before you delete
We cannot close an account that still holds assets or funds. Please work through this list first — otherwise we will have to pause your request and come back to you.
- Sell or redeem any palm oil, farmland, or supply-chain holdings still sitting in your digital reserve.
- Withdraw your remaining wallet balance to a verified bank account.
- Settle any pending transactions, withdrawals, or affiliate/merchant payouts.
- Download or screenshot any transaction records, statements, or receipts you may need later.
Option 1 — fastest
Delete from the app
- 1
Open the PalmYield app
Sign in with the account you want to delete.
- 2
Go to Profile
Tap your avatar or the Profile tab in the bottom navigation.
- 3
Scroll down and tap “Delete Account”
The button sits at the bottom of the Profile screen. You will be asked to confirm before the request is submitted.
Option 2
Email our support team
Can no longer access the app? Send your request from the email address registered on your account and include:
- Your full name as it appears on your account
- Your registered email address and phone number
- A short confirmation that you want the account permanently deleted
We may ask you to verify your identity before we act on the request — this protects your account from someone else trying to close it.
Email info@palmyield.comWhat we delete
- Profile details: name, username, email address, phone number, and avatar
- Login credentials, PIN, and saved device/session data
- Marketing preferences, referral links, and affiliate profile
- Saved payment methods and bank account details
- App usage, analytics identifiers, and in-app support conversations
What we must keep
- KYC/identity verification records, retained for a minimum of 5 years after account closure under Nigerian anti-money laundering rules
- Transaction, investment, and withdrawal records required for tax, accounting, and audit obligations
- Records needed to resolve an open dispute, chargeback, or regulatory or law-enforcement request
- Anonymised or aggregated data that can no longer be linked back to you
These records are kept only for as long as the law requires, are not used to market to you, and are securely deleted or anonymised once the retention period ends.
Timeline
How long it takes
Within 5 business days
We acknowledge your request and verify your identity.
Within 30 days
Your account is closed and eligible personal data is deleted from our live systems.
Within 90 days
Residual copies are purged from encrypted backups on their normal rotation cycle.
Still have questions?
You also have the right to access, correct, or export your data, or to object to certain processing, without deleting your account. Read our Privacy Policy for the full picture, or write to us at info@palmyield.com.